Right of withdrawal

  • Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity:

Right of withdrawal
  • You have the right to cancel this contract within fourteen days without giving any reasons.
  • The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
  • For contracts for the delivery of data that is not on a physical data carrier and is produced and provided in digital form (digital content), the cancellation period is fourteen days from the day the contract is concluded.
  • To exercise your right of withdrawal, use the “return request” function in your customer account.
  • In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.


Consequences of revocation

  • If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
  • You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
  • You bear the direct costs of returning the goods.
  • You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Exclusion or premature expiry of the right of withdrawal

  • The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  • The right of withdrawal expires prematurely in the case of contracts for the provision of digital content if we have begun to fulfill the contract after you have expressly agreed that we will begin to fulfill the contract before the end of the withdrawal period and you have confirmed to us that you are aware of this by giving your consent you will lose your right of cancellation at the beginning of the fulfillment of the contract, and we have provided you with a confirmation of the contract on a durable data medium, in which the contents of the contract are reflected, including the aforementioned conditions for the early expiry of the right of cancellation.

General information

  • 1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
  • 2) Please do not send the goods back to us carriage paid.
  • 3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.